I have just finished reading The SPEED of Trust: The One Thing That Changes Everything, a book Warren Janzen (our International Director) has been talking about. One of the points that Stephen M. R. Covey makes is that one’s intent (motives) and how that intent is perceived by others have a huge impact on how much people trust us. While we generally judge ourselves by the motives behind our actions, we judge others by their actions, and by our assumptions about their motives. And those assumptions are often wrong. But nevertheless, trust is damaged if our fellow workers or teammates believe that your motive in saying what you did or doing what you did was not to help or build them up but either to promote your personal agenda or tear them down. So Covey says, “People often distrust us because of the conclusions they draw about what we do. It is important for us to actively influence the conclusions others draw by ‘declaring our intent.'”
Our teammates cannot read our minds. Particularly if they come from another culture or sub-culture, there are a myriad of reasons why they might interpret the intent of our words and actions in different ways that what we had intended. As a team leader, you want to encourage your team to work together to accomplish something great for God’s glory, but your words of “challenge” are heard as rejection and negating of their efforts to this point. So we must “declare our intent“; we must explain our motives rather than just expecting our teammates to understand why we said what we did.