May 16, 2025

The SEND U Blog

Reflections and Resources for Lifelong Learning for Missionaries

Category: Multicultural Teams

CQ Communication & Decision-making Behavioral Preferences
Cross-Cultural Living, Assessment Tools, Evangelism, Multicultural Teams, Cultural learning

CQ Communication & Decision-making Behavioral Preferences

Introduction: In this second blog post discussing the ten behavioral preferences of Cultural Intelligence (CQ), I will focus on the values related to communication and decision-making. It is important for the cross-cultural worker to understand these different values in order to avoid misunderstanding and offense. In order to help you, I offer an example in each value orientation pair. I’m sure you can come up with examples from your ministry context. Again, I’ve included a discussion question after each summary of the three identity related behavioral preferences. Please share your comments. I would enjoy hearing your thoughts. Low-Context/Direct and High-Context/Indirect: Communication styles differ in important ways between low-context and high-context cultures. In low-context settings, the relationship between people is a small factor in many conversations. For instance, the length of the line at a checkout counter is more important than the relationship one has with the cashier when deciding where… Read the whole post
Gary Ridley2 mins read
CQ Identity-Related Behavioral Preferences
Cross-Cultural Living, Assessment Tools, Multicultural Teams, Cultural learning

CQ Identity-Related Behavioral Preferences

Introduction: Cultural knowledge is essential for missionaries as we make disciples in a multicultural world. SEND U is now using the Cultural Intelligence (CQ) Assessment tool in our prefield training and lifelong development of cultural understanding. The CQ assessment identifies ten behavioral preferences framed in contrasting pairs that present a continuum of possible orientations. But here a warning is necessary. Do not use these behavioral preferences to form stereotypes about particular cultures because cultures change. Globalization accelerates that change and has created a blend of global culture and local cultures often referred to as “glocal.” Don’t be surprised if an individual behaves with one orientation among internationals and a different orientation among his/her local culture. I have written a brief summary of the ten behavioral preferences on the SEND U wiki. In three posts on this blog, I will discuss the ten orientations grouped as orientations related to: identity communication… Read the whole post
Gary Ridley1 min read
Teaming, Book Reviews, Multicultural Teams, Books

Are multicultural teams more innovative?

In theory, a multicultural team should have many more creative ideas than a team made up those of all one culture. But in reality, multicultural teams are often stuck in even deeper ruts of tradition than mono-cultural teams, because so much of their energy is devoted to keeping the peace and learning how to communicate. Rather than coming with a fresh new strategy, the team just continues to do what they have always done because the “way we have always done it” is the least risky and requires the least amount of explanation. In his book, Driven by Difference: How Great Companies Fuel Innovation Through Diversity, David Livermore of the Cultural Intelligence Center helps us understand what team leaders and team members on diverse teams need to do to create a climate and a process for true innovation.  As Livermore says, multicultural teams are not automatically more innovative.    … Read the whole post
Ken Guenther1 min read
Multi-tasking is a cultural trait
Cross-Cultural Living, Mission Leadership, Multicultural Teams

Multi-tasking is a cultural trait

Over the past few weeks, I have been listening to a fascinating series of lectures by Dr. David Livermore of the Cultural Intelligence Center.  I purchased the lectures on Audible as part of one of “The Great Courses” that they offer. This course is 12 hours long and is entitled “Customs of the World: Using Cultural Intelligence to Adapt, Wherever You Are.” I would highly recommend the course in learning more about other cultures and as part of learning to work in other cultures and on multicultural teams. In one of the lectures, Dr. Livermore talked about how different cultures view time. Besides contrasting a value on punctuality with a value on relationships, he talked about monochronic and polychronic cultures.… Read the whole post
Ken Guenther1 min read
Cross-Cultural Living, Training, Multicultural Teams

Missionary, know thyself!

by Josie Oldenburg, reposted from the SEND blog I vividly remember the moment I understood that culture permeates all of life. I’d already been a missionary for a few years, and I was reading “The Spirit Catches You and You Fall Down,” the true story of an epileptic Hmong girl and the cultural tug-of-war over her medical care. The author casually mentioned that in the girl’s Hmong household, family photographs “hung close to the ceiling, to show respect.” “My gracious,” I thought, glancing at my own eye-level art, “culture even affects where you hang your pictures.” (Check out these “Fantastic tips for perfectly placed art;” surely nearer the ceiling would be easier!)… Read the whole post
Ken Guenther1 min read
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